Ozon Content Policy

Revised: November 13, 2024

This Policy for Content Posted on Ozon (hereinafter also referred to as the “Policy”) applies to all Content posted by Ozon or Users on any Ozon, if the rules for the use of such resources Unless otherwise expressly provided. The Policy establishes the rules and conditions for the publication of Content, as well as determines the procedure for its further use.

Ozon — Internet Solutions LLC or any legal entity affiliated with it.

Ozon (Resources) means any websites and mobile applications, the exclusive rights to which belong to Ozon or that are used and controlled by Ozon on other legal grounds, as well as official accounts and communities in any social networks, Telegram.

User means any visitor to the Resources, including a person who has passed Verification and uses Ozon ID in in accordance with Terms of Use of Ozon ID, Seller as he is determined by the Agreement for Sellers of Goods on the Ozon Platform, etc. If the User does not participate in the placement of the Content, then the Policy applies to him/her in terms of definition the procedure for his use of the Content posted by Ozon, other Users or other third parties.

Content means any content that Users, Ozon or, when provided for by the functionality of the relevant Resource, other third parties publish, post or otherwise make available for viewing by third parties on Resources. The content may contain/represent the results of intellectual activity and means individualization (Intellectual Property Objects), contain images of citizens/individuals, include, without limitation, comments, photos, videos, images, online broadcasts, texts, descriptions, fonts, logos, pictograms, etc.

Content posted by the Seller is not available for download through Ozonsuch as Ozon (https://ozon.ru/, https://ozon.by/, etc.) or mobile apps Ozon for customers, and can only be downloaded through the Ozon Platform for Sellers or through the Ozon Live service interface.

Ozon does not verify the accuracy, reliability, and relevance of Content posted directly Users or Ozon with their permission. Users who provide Ozon Content for posting are responsible for the full liability to Ozon and third parties, including government agencies, for the content of such Content and undertake in the event of Ozon any claims, lawsuits or demands from third parties Ozon for all losses that Ozon has incurred or will incur in the future in connection with such claims, lawsuits, or demands of these persons.

Content posted by Users is referred to as User Content. The content posted by Ozon, including with the User’s permission, is designated as Ozon.

User Content also includes the following categories of Content:

Question — left using the functionality of the Ozon (https://ozon.ru/, https://ozon.by/, etc.) question User about the product presented on such site.

Comment – left using the functionality of the Ozon (https://ozon.ru/, https://ozon.by/, etc.) the User’s comment about the product presented on such site.

Answer – left using the functionality of the Ozon (https://ozon.ru/, https://ozon.by/, etc.) answer User to the Question.

Review – left using the functionality of the Ozon (https://ozon.ru/, https://ozon.by/, etc.) review User for the product presented on such a site.

Other terms are used in this Policy in accordance with the meanings determined by the current the legislation of the Russian Federation, unless otherwise expressly stated in the Policy.

Passing Verification as defined Ozon, use of Ozon, posting User Content, sending Content to Ozon for subsequent publication (in particular, to email addresses with the @ozon.ru domain) or other actions that give Ozon grounds believe that the User has expressed his/her consent to the Policy, the User confirms that he/she has read the Policy and accepted its terms in full and without exceptions, and also undertakes to comply with such conditions.

Sellers independently upload Content related to the products they sell through the Ozon Platform and are responsible for liability for such Content. Users independently upload their comments, ratings, reviews, and more Content through various Resources and are responsible for it.

The specifics of the functioning of certain Resources (for example, Ozon Bestseller) may involve the direction of the Content (in including by e-mail) by Users to Ozon for subsequent publication on the Resources. In the specified In some cases, all responsibility for such Content also lies with the Users who sent the Content to Ozon.

Since access to the Ozon is possible from various countries of the world, when posting/uploading/publishing/directing Content Users are obliged to consider and comply with the requirements of the legislation applicable in such jurisdictions.

Ozon:

• Has the right to moderate the User Content at any time and may block, delete without notice inappropriate and prohibited User Content as it is detected on the Ozon.
• Independently determines and ensures the necessary protection measures to ensure that the monetization of the relevant Resources does not encouraged undesirable or unacceptable behavior of Users.
• Reserves the right to remove any comments and other Content that may directly or indirectly violate prohibitions specified in the Policy or may be regarded by Ozon as immoral, unacceptable or in violation of applicable legislation.
• In case of violation of the terms of this Policy by the User, reserves the right to apply to the to such User any restrictions (including account blocking) that has distributed the prohibited, immoral, inappropriate or in violation of applicable law User Content, as well as restrict the the User’s access to certain functions of the relevant Resource.
• Reserves the right to detect signs of an administrative offense or elements of a crime in the distributed User Content, transmit data, including a copy of the distributed User Content Content, to law enforcement agencies.
• Can change the Policy at any time unilaterally at its discretion without special notice. Changes come into force from the moment the updated version is posted on the site in section Terms of Use of the Site and Applications.

Any User or other interested person who has become aware of a violation of the Policy can report it Ozon by sending a request via chat with the Ozon or to the Ozon.

Prohibited User Content #

It is prohibited to post the following types of User Content on the Resources:

Propaganda of hatred and enmity, terrorism, extremism

It is forbidden to publish content aimed at inciting hatred and enmity (national, racial, religious and any other), war propaganda, as well as content containing:

• calls for terrorist and extremist activities,
• justification of terrorism,
• distribution of extremist materials.

It is unacceptable to distribute materials containing calls for mass riots, participation in mass (public) activities carried out in violation of the established procedure.

Insults and aggression

It is not allowed to publish content discrediting the honor and dignity of a citizen, aimed at humiliation, containing insulting a citizen or a group of citizens.

Content containing insults on the grounds of:

• lap,
• age,
• racial or national origin,
• language,
• profession,
• place of residence and work,
• religion,
• political beliefs,
• appearance,
• other features.

Comments in a humiliating, dismissive, aggressive manner, as well as derogatory forms of address, intimidation, calls for aggressive persecution, or the commission of such actions (“bullying”), coordinated harassment, the use of obscene language. It is forbidden to publish information that undermines the reputation of a citizen and related to the public accusation of a citizen of committing a crime.

It is forbidden to publish information that contains disrespect for:

• society,
• state,
• official state symbols,
• the Constitution of the Russian Federation,
• bodies exercising state power.

Insults do not include:

• literary curses against goods, other inanimate objects or situations;
• the buyer’s personal opinion about the product.

Sexually explicit content, pornography

Any content of sexual and erotic content, including pornography, as well as propaganda of pornography, public statements regarding one’s own intimate life or the intimate life of another person, any explicit messages, Related to both the author and third parties, offers with erotic overtones (explicit or hidden) are unacceptable and are subject to deletion. Content that demonstrates intimate parts of the body, sexual scenes is prohibited. Such Images must be covered with signs that exclude the full or clear depiction of prohibited parts of the body.

Intimate products are shown exclusively to those adult users who themselves want to see them. Along for this reason, if intimate parts of the body are shown in a video, photo, or other image of an intimate product, sexual scenes, such images must be covered with signs that exclude a full or clear image forbidden parts of the body.

This content does not include photos or videos:

• goods of the “18+” category;
• on which the genitals of animals are visible.

Cult of violence and cruelty, harm to life and health

Content that promotes a cult of violence, normalizes or glorifies cruelty and infliction of suffering is not allowed, containing shocking scenes, as well as calling for or promoting harm to life and health, in particular:

• images of violent death of a person or animal, remains of a person or animal;
• demonstration of operations, bloody wounds;
• demonstration of dangerous actions that can harm the health and life of a person or animal;
• demonstration or description of ways and methods of causing physical pain, harm to human or animal health;
• content about methods of committing suicide, as well as incitement to commit suicide;
• content that promotes eating disorders

Attacks on the safety of minors

We don’t allow content that encroaches on the safety of minors, as well as content that may cause of minors emotional shock:

• aimed at inducing or otherwise involving minors in the commission of illegal and any other actions, posing a threat to their life and (or) health or to the life and (or) health of other persons;
• reflecting, justifying or promoting the seduction of minors, sexualization of minors, nudity Minors;
• promoting cruelty against minors, including the demonstration of scenes of physical or mental violence against minors.

Violation of the law, commission of crimes

It is forbidden to publish any content that violates the current legislation of the Russian Federation, used for committing crimes and offenses and aimed at committing fraudulent and deceptive actions, including, but not Limited:

• content on the methods, methods of development, manufacture and use of narcotic drugs, psychotropic substances and their precursors, new potentially dangerous psychoactive substances, places of their acquisition, methods and places cultivation of narcotic plants;
• content with inaccurate socially significant information disseminated under the guise of reliable messages, which creates a threat of harm to the life and (or) health of citizens, property, a threat of mass violation of public order and/or public safety or the threat of interference with or cessation of functioning life support facilities, transport or social infrastructure, credit institutions, energy facilities, industry or communications, information materials of foreign agents and information that allows access to specified information or materials.

Goods prohibited for sale and distance selling

It is forbidden to post Content that contains offers to buy/sell goods prohibited for sale or prohibited for distance selling, as well as advertising of such goods.

Links to Third Party Websites

It is forbidden to post:

• links to third-party websites (including links to social networks);
• content that contains malicious links or programs;
• offers to purchase goods and services outside of Ozon;
• trainings, master classes, seminars and other similar events, except for those held by Ozon or third parties, but with the permission of Ozon.

Links to third-party websites do not include:

• hotline numbers starting with “8 800”;
• mentions of other brands when comparing products;
• mentions of other sellers on Ozon;
• abstract comparisons with other services and sellers without mentioning the exact names.

Other

In addition to the above restrictions, it is also prohibited to publish content with the following content:

• spam;
• information on how to gain unfair benefits on the Ozon, circumvent the settings of the Ozon Resources, or use the functions of the Ozon for purposes other than those intended by Ozon, including in ways not expressly permitted by Ozon;
• fundraising or crowdfunding;
• messages that use clickbait (session headlines to increase clicks and encourage distribution of material via the Internet);
• services for buying likes, followers, and other benefits:
  • in social networks,
  • on websites,
  • in blogs;
• services for connecting to mobile operators;
• services for the replacement of licensed software, as well as services for the disruption of the work of the installed the copyright holder of the means of technical protection of digital equipment (for example, firmware, Unlock, Jailbreak);
• discussion of piracy (e.g., cracking software, key generators, console emulators);
• content that violates the prohibitions and restrictions provided for by the applicable legislation on elections and referendums;
• content used to disclose information constituting state or other information specially protected by law Secret;
• content containing messages and materials of foreign agents without indicating that these messages and materials created and/or distributed by foreign agents;
• content that violates the copyright and other intellectual property rights of third parties;
• publication of copyrighted materials without the appropriate permission from the copyright holder;
• user-generated content about auctions and lotteries, sales, advertising, referral links without written coordination with Ozon;
• content containing any personal data of third parties without their consent or other legal basis in accordance with with applicable law (the User undertakes to provide confirmation of the legality of placement of such personal data);
• content containing any other information prohibited by law or violating the legitimate rights and interests of third parties.

Rules for publishing reviews, comments, questions and answers #

Posting reviews #

1. Only Users who have purchased or registered a product and only in relation to such a product can leave Feedback within 180 calendar days from the date of purchase or registration of the relevant product (hereinafter referred to as the “Client”).

2. Reviews are published after they are checked by the moderator.

3. By leaving Reviews for Products, the Customer agrees that Ozon has the right to publish Reviews on third-party resources, and also provides the opportunity for other Users to freely copy the Reviews.

4. Requirements for the content of the Review:

4.1. The client should focus on the characteristics of the products for which he leaves a Review. The review will be very useful for other Users if the Client indicates the reason why he liked or disliked the product. Size of the text should not exceed three thousand characters with spaces. The client can upload a maximum of 10 JPEG and/or PNG photos and a maximum of 3 videos up to 5 minutes long.

4.2. The Client guarantees that the property rights to use the results of intellectual activity or means individualization contained in the review (including text, drawings, photographic images, videos, signs, etc.) belong to him or use him on legal grounds with the consent of the copyright holder.

5. Moderators reject and do not publish the following Reviews:

• Containing obscene language.
• Negative reviews that do not indicate the reasons why the Client did not like this product.
• Aimed at entering into a discussion or insulting other Users.
• Containing a large number of lexical, spelling and other errors.
• Typed in Latin letters.
• Containing advertising materials (including phone numbers, addresses, links to other sites, images, and video materials about other products).
  Exceptions:
  • hotline numbers starting with “8 800”;
  • mentions of other brands when comparing products;
  • mentions of other sellers on Ozon;
  • abstract comparisons with other services and sellers without mentioning the exact names.
• Containing requests to find any movie, book, CD or other product.
• Containing any other extraneous text, images, video materials not related to the commented product.
• Containing material from other websites or media.
• Reviews for different products made according to the same text templates.
• Containing information (including how to use the product) that may cause harm to health, and development of third parties.
• Containing unconfirmed information about a problem with the product.

6. Ozon is not responsible for the content of the published Reviews, as they express the opinion of Users and may do not correspond to the opinion of Ozon.

7. Ozon takes all reasonable steps to prevent Reviews containing results from being posted intellectual activity or means of individualization, without the permission of the copyright holders. At the same time, in the case of in the absence of relevant information from the copyright holder, Ozon does not and cannot know that the use of results of intellectual activity or means of individualization contained in the Reviews is Improper.

8. If the right holder has revealed the fact of posting the results of intellectual activity owned by him in the Review, or means of individualization without the appropriate permission, he must send an electronic address claim@ozon.ru a written statement indicating the website page and/or network address in of the Internet on which the Review is posted. Ozon will consider the application in the manner prescribed by the applicable Legislation.

9. The period for checking and publishing the Review is up to 7 business days.

10. In case of detection of a Feedback that does not comply with this Policy, the period for checking subsequent Client Reviews may be be increased indefinitely.

11. Ozon reserves the right to delete any Review at any time without giving any reason and without prior agreement with the author of the Review.

12. Sellers are prohibited from rating their goods and/or themselves as a Seller positively and/or negatively rating similar goods sold by other Sellers, and/or the activities of competing Sellers. Ozon reserves the right to independently identify such cases, including on the basis of circumstantial evidence, to remove such Reviews from the publication and/or completely prohibit the relevant Seller from leaving Reviews.

13. The Client can publish Reviews either anonymously or with the indication of their data contained in the Public Data as well as their profile picture (avatar). If the Client does not publish a Review anonymously, then he independently, without the participation or consent of Ozon, discloses such data to an indefinite number of persons. The published Review shall also be displayed in Client’s social profile unless the Review or the profile are hidden by the Client. Ozon may group respective social profiles under certain topics and show them to other Users.

14. Feedback is submitted to the Ozon, if the Client has stated that:

    • did not receive all parts of the goods;
    • the product is damaged;
    • the product differs from the ordered: the model, volumetric and weight characteristics, etc., do not match;
    • the product has expired;
    • the item is broken and cannot be used.

Posting Comments on Reviews #

1. Comments are published in accordance with the rules for publishing Feedback, as defined above, unless otherwise provided for in this section.

2. Any Users can leave Comments, regardless of whether they ordered the Product.

3. The content of the Comment must be directly related to the product to which the User leaves a Review Comment.

4. The period for checking and publishing the Comment is up to 30 calendar days.

5. Comments that do not comply with this Policy are rejected by the moderator and are not subject to publication.

Posting Questions and Answers #

1. Questions and Answers are published according to the rules for publishing Reviews as defined above, unless otherwise provided for in this section.

2. Any Users can ask Questions, and only Customers can answer them in relation to those products that were purchased by such Clients.

3. The Questioning User should focus on the product on the page of which he is located, as well as ask questions only about the product, its properties, characteristics and features of operation.

4. Rejected by the moderator and not subject to publication:

• Questions that do not require answers;
• Uninformative or non-product-related Q&A;
• Questions and Answers that do not comply with this Policy.

Content posted by Ozon with the User’s permission #

If Ozon posts (provides the technical ability to post) the Content that is provided A user (e.g. in the format of an expert opinion) or whose content is largely determined by the By or with the User’s involvement (e.g., an interview or Q&A session with such User), the following rules:

• Sending the Content to Ozon through any means of communication is considered the User’s consent to its further publication/placement on the Resources in accordance with the terms and conditions of this Policy.
• The User agrees and acknowledges that Ozon, both before and after publication, may, at its sole discretion, make modify, reduce, remix, compile User Content in whole or in part, or compile it with others materials (including Third Party Content or Ozon), use it in any way that does not contradict the applicable legislation, including anonymously, i.e. without attributing the User as the author, the interviewee, expert, etc., unless the parties have expressly agreed otherwise.
• If such Content contains any personal data of third parties, the User hereby assures Ozon that there are valid consents of such third parties or other legal grounds for placing their personal data in the Content on the Resources. The User also undertakes to provide Ozon’s proof of legality placement of such personal data as part of the Content.
• If Ozon does not post (provides the technical ability to post) Content anonymously, then the User agrees and acknowledges that the attribution to him/her as the author, interviewee, expert, employee/representative a certain legal entity, etc. is carried out exclusively in accordance with the data provided to them by Ozon, and such data do not violate the rights (in particular, personal non-property rights) of third parties and the obligations of the User. By providing his/her data to Ozon for placement as part of the User Content, the User independently and without Ozon discloses such data to an indefinite number of persons and guarantees its reliability.
• By submitting the Content, the User provides Ozon an indefinite, royalty-free consent to the use of the Content by any in a manner not prohibited by law throughout the world, including, but not limited to, by posting on resourcesOzon.
• Sending Content means that the User guarantees to Ozon that such Content/its publication on the Resources complies with applicable law, does not violate the rights and legitimate interests of third parties, does not discredit honor, dignity and goodwill, does not in any way infringe the rights to the Intellectual Property and rights in relation to the intangible benefits of third parties, is free from any encumbrances/rights of third parties that could interfere with Ozon’s use of them and become the basis for any claims, including, but not limited to, Limited to this, claims, lawsuits, orders.
• By submitting Content, the User assures Ozon that he/she is not aware of any facts that may be legal and legal basis for filing a lawsuit, complaint or any other claim against Ozon due to a violation of the intellectual, personal non-property or other rights of third parties in connection with the use of the Content. If the use of Ozon Content was the basis for claims, lawsuits and/or orders against it from the public authorities and/or third parties (but not limited to) related to the violation of the applicable or violation of the rights of third parties, in particular, rights in relation to intellectual property User undertakes to The immediately provide the latter with all necessary information, assist Ozon in resolving the dispute.

In case of violation of any guarantees and/or assurances provided for in the Policy, the User undertakes to compensate Ozon for all losses related to Ozon in connection with the use of Content.

Further dissemination or any other use of the Content, as well as the Content containing personal data, by third parties shall be prohibited.