Section "Information Services for Providing Access to the Ozon Platform"

Revision of February 18, 2025.

This revision is effective as of February 18, 2025. We publish changes to the Section in advance: if the rules on this page are not already in effect, see the previous version.

1. Definitions #

In order to avoid ambiguity and other misunderstandings in the interpretation of this Agreement, the Parties have agreed on the following meanings of the following terms:

API means a set of classes, procedures, functions, structures, variables or constants agreed upon by the Parties, with the help of which the systems of Ozon and Logistics Partner exchange information, including, but not limited to: Shipment requests, information about the Sender, Recipient, addresses, weight and dimensions characteristics of goods, value of goods.

Period of public holidays means periods set for the duration of PRC public holidays such as Spring Festival, Labor Day, National Day, information about which is published on the website of the State Council of the PRC.

Agreement means an Agreement with Logistics Partners, of which this Section is a part.

Request means Ozon task sent through the resources of the Platform for the provision of freight forwarding services for organizing the international transportation of Shipments, containing a set of data on the Shipments, recipients, delivery times and other necessary data sent through the IS.

IS (Information System) means a set of information contained in the Ozon electronic database on the status and movement of Shipments, on the progress of the provision of services by Logistics Partner, other information and means of its processing for the exchange of documents and information in electronic form; Logistics Partner’s access to IS is provided through a remote web - interface (Personal Account) or API.

Logistics Partner (or Ozon Logistics Partner) means an organization that has entered into this Agreement in order to gain access to the Platform for the provision of freight forwarding services for organizing the international transportation of Shipments.

Client means an individual who has entered into a sales contract, providing for the delivery of the Goods to the place of receipt, being the Recipient and the Declarant.

International transportation means the transportation of goods by various modes of transport, in which the point of departure or the point of destination of the goods is located outside the territory of the Russian Federation.

Shipping means the transfer of Shipments to Logistics Partner for the fulfillment of the Request for delivery to the Recipient.

Sender means a person from whom, in accordance with the instructions of Ozon, the Logistics Partner accepts the Shipment for transportation specified in the accompanying documents for the Shipment, which is the Seller of the Goods.

Shipment means an item or a set of Goods that the Sender has packed and labeled.

Platform means an aggregator of information about goods - an information system (computer program) posted on the Site, which provides Sellers with the opportunity to place goods for the purpose of sale, and Logistics Partners to provide services for the delivery of these goods to Clients.

Recipient means a person specified in the accompanying documents, to whose address the delivery of the Shipment is carried out.

Seller means a person who offers goods for sale to Clients through the technical resources of the Platform, who has entered into a sales contract with the Client and is the Sender under this Agreement.

Website means www.ozon.ru and Ozon mobile application, which are owned and operated by Ozon.

Item or Goods means the objects of the material world, owned by the Seller and transferred by them to Logistics Partner for transfer to the Client specified in the Request.

Token means an electronic key to access the Platform.

Freight forwarding services mean services provided by Logistics Partner in accordance with the terms of the Section “Freight forwarding services for organizing the international transportation of Shipments”.

Barcode means a unique graphic image containing letters and numbers applied by the Seller to the Shipments.

Client id means a unique identifying number assigned to the user of the Platform.

Client secret means a unique password assigned to the Platform user and allowing to log in to the system.

The definitions agreed above shall be applied by the Parties in further correspondence, agreements and other documents relating to the Agreement, unless otherwise provided by the Agreement. Terms defined above in the singular include the plural and vice versa.

2. Subjects #

2.1. In accordance with the terms of this Section, Ozon provides Logistics Partners with information services to provide access to the resources of the Ozon Platform, which are necessary for the latter to provide freight forwarding services for organizing the international transportation of Shipments, including, but not limited to: the ability to offer the services of Logistics Partners, receive through the API Requests for each Shipment requiring international transportation, Ozon’s information and technical support for each Shipment until it is handed over to the Client.

2.2. The provision of information services for providing access to the Ozon Platform is carried out solely for the purposes of the provision by Logistics Partner of freight forwarding services for organizing the international transportation of Shipments sent by the Senders to the Clients, the description of which is set out in the Section “Freight forwarding services for organizing the international transportation of Shipments".

2.3. Ozon grants Logistics Partner access only to that part of the Platform that corresponds to the provision of freight forwarding services by Logistics Partner.

2.4. The date of commencement of the provision of the services hereunder is the date on which Logistics Partner is granted access to the Platform by sending a Token to access the Platform via electronic communication channels.

2.5. Providing access to the Platform means providing access to a certain set of data and commands that allow to interact with a part of the Platform in order to achieve the goals of its use.

2.6. Logistics Partner is solely responsible for the safety and confidentiality of the data required to access the Platform. All actions performed by Logistics Partner using a login and password are considered to be carried out by Logistics Partner, and Logistics Partner is responsible for such actions.

2.7. The access to the Personal Account is provided only to authorized persons of Logistics Partner who have undertaken the Verification procedure in accordance with the Ozon ID Terms of Use. For this purpose, Logistics Partner shall send by email specified in the Agreement to ozon3placcount@ozon.ru a list of persons authorized to use Ozon ID, to whom shall be provided the access to the Personal Account. Ozon shall decide to provide or reject the access to the Personal Account after receiving the relevant list. Ozon also impose any restrictions to the access to the Personal Account (including blocks) related to security or the violation of this Agreement by Logistics Partner (or its authorized persons), as well as for technical reasons.

2.8. Logistics Partner is obliged to send to Ozon only persons authorized to use Ozon ID with whom Logistics Partner has labor or civil law relations, as well as to immediately inform Ozon about termination of such relations for the subsequent blocking the access of such persons to the Personal Account.

2.9. Logistics Partner shall be liable for any actions (including unauthorized actions) of authorized persons in the Personal Account, as well as independently monitor such persons' compliance with the rules of confidentiality and security of information received from the Personal Account. All these actions of authorized persons shall be deemed as actions performed by Logistics Partner.

2.10. Ozon shall not be liable to Logistics Partner for the actions performed by the authorized persons of Logistics Partner in the Personal Account.

3. Rights and Obligations of the Parties #

3.1. Ozon is committed to:

3.1.1. Provide Services in accordance with the Agreement and this Section;

3.1.2. Provide information support to Logistics Partner on the provision of the services and the operation of the Platform on business days;

3.1.3. In case of detection of errors/shortcomings in the technological part of the Platform, made by Ozon, or due to the fault of Ozon, with its own forces and at its own expense, eliminate the detected errors/shortcomings within a reasonable time.

3.2. Ozon may:

3.2.1. Expand and improve the functionality of the Platform throughout the entire term of the Agreement, including with the involvement of third parties;

3.2.2. Unilaterally change the cost of the services;

3.2.3. Temporarily or completely terminate the provision of services to Logistics Partner unilaterally, with the simultaneous sending of a written electronic notice, if actions of Logistics Partner are detected to be contrary to these terms;

3.2.4. Request from the Logistics Partner all the necessary information, documents for the proper fulfillment of obligations under this Agreement;

3.2.5. Temporarily suspend the provision of the Services and / or access to the Platform for technical, technological or other reasons until such reasons are eliminated;

3.2.6. Suspend the operation of the Platform to carry out the necessary scheduled preventive and repair work on the technical resources of Ozon;

3.2.7. Suspend access to the Platform in case of violation by Logistics Partner of this Agreement or in case of failure to provide Ozon with all necessary information, or providing incomplete information necessary for the provision of services under the Agreement in accordance with the legislation of the Russian Federation.

3.2.8. Delete the data and Account of Logistics Partner in case of violation of the terms of use of the Platform.

3.2.9. Make changes to this Section in the manner prescribed by the Agreement.

3.3. Logistics Partner undertakes:

3.3.1. At the request of Ozon, within a period not exceeding 3 (three) calendar days from the date of receipt of this request, to provide duly certified copies of documents confirming information about Logistics Partner.

3.3.2. To pay remuneration within the terms and in the manner specified in the Agreement.

3.3.3. Not to use the resources of the Platform in ways not expressly provided for in this Section; not to change, decompile and/or modify the program code of the Platform in any way.

3.3.4. Not to transfer registration data (login and password) to third parties.

3.3.5. Not to use the Platform for the following purposes:

3.3.5.1. To create Internet services, computer programs or otherwise, if such use entails a violation of the law and / or the rights and legitimate interests of third parties.

3.3.5.2. To create services and products, provide services for the resale of the services or the functionality of the Platform.

3.3.6. Not to remove, obscure or modify any trademarks, logos, links or other indications of Ozon or other persons (if any) contained on the Platform or in data obtained through it, as well as any other notices and / or information transmitted through the Platform.

3.4. Logistics Partner has the right to:

3.4.1. In case of disagreement with the changes made by Ozon to this Section, refuse to execute the Agreement unilaterally by notifying Ozon in writing no later than 3 (three) calendar days from the date of placement of these changes into force. The Agreement is considered terminated from the moment Ozon receives notification from Logistics Partner.

3.4.2. Appoint any user(s) of the Platform and terminate the status of any user. Logistics Partner confirms and agrees that the actions of any user within the framework of using the Platform and/or providing the services are considered the actions of Logistics Partner itself, respectively, Logistics Partner is solely and independently responsible for the actions of all users within the framework of the relationship under the Agreement.

3.4.3. For the purpose of providing the services under the Agreement, Logistics Partner grants Ozon the right to use the logo, trademark, trade name and/or website name of Logistics Partner for informational, advertising and marketing purposes without the need to obtain additional consent from Logistics Partner and without paying him any remuneration for such use.

4. Remuneration, Reporting Documents and Payment #

4.1. Cost of services #

The cost of services under this Section for each reporting period is an amount equal to 5% (five percent) of the cost of freight forwarding services provided by Logistics Partner and accepted by Ozon for organizing the international transportation of Shipments in accordance with the Section “Freight forwarding services for organizing the international transportation of Shipments”.

The calculation of the cost of services under this Section does not include the amount of value added tax (VAT), which, if applicable, is subject to accrual at the current rate and payment by Logistics Partner in excess of the cost specified in this Section.

The cost of services rendered by Ozon is set as a payment for information services for providing access to the Platform and does not depend on the actual use of the Platform by Logistics Partner.

4.2. Reporting period #

The reporting period is a calendar month.

4.3. Sending reporting documents to Ozon #

4.3.1. No later than the 10th (tenth) day of the month following the reporting month, Ozon undertakes to provide the Logistics Partner with Ozon act of services rendered (in the form of Ozon). Logistics Partner undertakes to agree on and send a report signed on its part or send reasoned objections within 2 (two) business days from the date of its receipt. In case of disagreement of Logistics Partner with the contents of the Primary Document, he has the right to send Ozon written objections to the Services rendered. If within 5 (five) business days from the receipt of the Primary Document Ozon there will be no objections to it, it is considered that Ozon fulfilled its obligations in full and properly in accordance with the terms of the concluded Agreement and the content of the Primary Document.

4.4. Payment order #

Logistics Partner undertakes to pay for the services provided for in this Section within 5 (five) business days from the date of sending the relevant invoice to Ozon.

5. Responsibility #

5.1. General provisions #

5.1.1. Ozon is not responsible for the quality of public communication channels (Internet) through which the Platform is accessed.

5.1.2. Logistics Partner is fully responsible for the safety of its credentials and for losses that may arise due to their unauthorized use.

5.1.3. Ozon’s responsibility under the Agreement is in any case limited to reimbursement of damage caused to the Logistics Partner by Ozon real damage in the amount not exceeding the paid cost of the Services.

5.1.4. In connection with the use of computer and other equipment, communication channels and (or) computer programs owned by third parties, the Parties agree that Ozon shall not be liable for any delays, interruptions, direct or indirect damages or losses arising from defects in any electronic or mechanical equipment and/or computer programs, or due to other objective technological reasons, as well as as a result of the actions or omissions of third parties. individuals, data transfer or connection problems, power outages not caused by Ozon.

5.2. The Platform and its software tools, including the Personal Account, are provided “as is”. At Logistics Partner there is a risk of using the Platform. Ozon is not responsible for non-fulfillment or improper fulfillment of obligations under this Agreement, as well as for possible damage resulting from:

• malfunctions of the Platform and (or) other software caused by errors in the code, computer viruses and other extraneous code fragments in the software;
• absence (impossibility of establishment, termination, etc.) of Internet connections;
• establishment of state regulation (or regulation by other organizations) of economic activities of commercial organizations on the Internet and/or establishment by the said entities of one-time restrictions that make it difficult or impossible to fulfill this Agreement;
• other cases related to the action (inaction) of Internet users and/or other entities aimed at worsening the overall situation with the use of the Internet and/or computer equipment.

5.3. Considering that improper performance of Freight forwarding services for organizing the international transportation by Logistics Partner, including violation of delivery terms, increases the load on the Platform and entails costs for Ozon by maintaining the functionality of the Platform, processing a significant increase in the number of requests from Clients and Sellers, creates operational costs for Ozon to maintain the resources of the Platform, Ozon has the right to apply liability measures in relation to the provision of information services against Logistics Partner in the form of a penalty.

The penalty shall be calculated as a percentage of the cost of Freight forwarding services for organizing the international transportation provided by Logistics Partner for each particular Shipment for reporting period.

The penalty in the table above is applied to all delivered Shipments (based on the Status “Delivered”, specified in clause 4.3.1. of the Section “Freight forwarding services for organizing the international transportation of Shipments").

The penalty is calculated on the basis of maximum terms defined by the Parties in the Agreement in the row «Including Moscow to the sorting center» or «Including Moscow to the Pushkino sorting center» or «Including Moscow to the Chernaya Gryaz sorting center» (as applicable) for each type and method of delivery.

These maximum terms will not be included in the calculation of penalty if the Shipping of Shipments took place during Period of public holidays (as defined in this Section) and 6 (six) calendar days prior to the start of the Period.

Services provided beyond the terms specified in Agreement by more than 24 (twenty-four) hours and in period since January 1 to January 31 by more than 48 (forty-eight) hours, in period since November 1 to December 31 by more than 72 (seventy-two) hours are considered to be provided off-time. Shipments delivered out of such terms shall be deemed to be delivered off-time.

No later than the 3rd (third) working day of the month following the reporting period, Ozon sends the list of Shipments to Logistics Partner which contains indicators of exceeding the maximum time-limits for the provision of freight forwarding services for organizing the international transportation of Shipments. Logistics Partner undertakes to agree and accept the list of Shipments within 3 (three) days from the moment the list of Shipments is sent to Logistics Partner by sending e-mail notification of acceptance to Ozon e-mail. In case Ozon does not receive a response from Logistics Partner the list of Shipments shall be deemed accepted by Logistics Partner upon expiration of the specified period.

Approval of the documents specified in clause 4.3.1. of the Section “Freight forwarding services for organizing the international transportation of Shipments" by the Parties does not exclude Ozon possibility to apply liability measures stipulated by the Agreement.

At the end of each calendar quarter, Ozon calculates the amount of Penalty taking into account the list of Shipments specified above for each reporting period included in the quarter.

Ozon shall notify Logistics Partner of the amount of Penalty calculated and shall make an offset in accordance with clause 3.6. of the Agreement.

5.4. Other liability measures of the Parties #

Additional measures of responsibility of the Parties may be provided for by the Agreement or the Annexes to the Agreement or this Section.