Ozon may reschedule the delivery when:
- the courier doesn’t manage to come on time;
- the supplier doesn’t manage to hand over the products on time.
We are working hard to ensure that rescheduling happens less often.
If the delivery is rescheduled, we’ll notify you via push notifications, chat, and email. You’ll see the new delivery date on the order page.
If the delivery date has passed, but you haven’t received the order or information about it, contact us via chat.